Accounting Services
University Travel Information
8/21/26 Update on Enterprise Rental Car reservations - The State of California's new commercial car rental contract begins August 29, 2026. Please read below for important changes which may affect upcoming Enterprise and National car rental reservations.
- Existing Enterprise or National Reservations - Unfortunately, existing reservations could not be automatically transferred to the new contract. If you have an Enterprise or National car rental reservation with a pick up date on or after August 29, 2026, you must complete the following steps or you may arrive at the rental location without a valid reservation: 1) CANCEL your existing car rental reservation as soon as possible. 2) Create a new reservation in Concur on or after August 29, 2026.
- New Reservations - Please wait to make any new reservations until on or after August 29, 2026. New reservations created in Conucr on or after August 29 will automatically use the updated contract and account information.
- Long-Term Rentals (over 30 days) - Travelers with existing long-term Enterprise rentals do not need to take any action. Enterprise will manage those transitions directly.
- Personal Use Reservations - Enterprise will directly notify individuals with active personal use reservations, and no further action is required.
Travelers should not contact CI Azumano to book new car rentals within the new contract period until August 29, 2026. CI Azumano cannot process car reservations under the new Commercial Car Rental contract before August 29, 2026. All changes and re-bookings must be made through Concur.
All up to date information about Concur has been moved to the Concur section.
***Due to invoicing concerns, we do NOT recommend using Travel Store effective immediately. Travel Advances can be issued for airfare and hotel accommodations.
View the CSU High Hazard International Travel Approval Process and Requirement to Purchase Insurance.
If you have any questions regarding these requirements, please contact Risk Management at 559.278.1153.
If a trip must be canceled or changed, the traveler must make every effort to cancel/change any travel reservations. Fees incurred as a result of canceling/changing a trip will be reimbursed if the cancelation/change was work-related or due to unforeseen circumstances out of the control of the traveler. A business justification must be submitted by the traveler and approved by the approving authority (see Travel Approval Guidelines).
Travelers who are unable to honor a reservation shall be responsible for canceling the reservation in compliance with the cancellation terms established by the vendor. Charges or lost refunds resulting from failure to cancel reservations, registrations, etc. shall not be paid unless the traveler can show that such failure was the result of circumstances beyond the traveler’s control.
If the reservation was paid by the University, then the traveler must promptly return any refunds received to the University. A travel advance must be returned immediately if a trip is canceled or indefinitely postponed.
Funds paid on behalf of or reimbursed to the traveler for expenses incurred prior to the actual dates of travel should be returned to the University. Refunds should be requested for registration fees paid directly to a vendor unless applied to another participant from the department. A non-refundable ticket associated with a canceled trip must be used for the employee’s next business trip.
Any monies refunded to the University should be submitted by check payable to Fresno State and submitted to Cashiering Services.
If you have additional questions or need further assistance, please contact:
| Name | Phone | |
|---|---|---|
| Marie Cuningham | mariec@csufresno.edu | (559) 278-2911 |
| CI Azumano | caltravel@ciazumano.com | (877) 454-8785 |
| Risk Management | For questions about driving authorizations | (559) 278-7422 |