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Organizational Excellence

Continuous Improvement Initiatives

Programs focused on improvement are designed to engage faculty, staff, and administrators in the process of improving efficiencies and administrative burden in order to enhance organizational effectiveness.

Lean/Process Improvement Projects and Information

Over the past several years, Fresno State has successfully embraced the Lean University philosophy of transformative change and applied it to several process improvement projects across campus. Below is a list of trained Lean/Process Improvement facilitators.

Facilitator List
Facilitator Training Certification Department
Robert Guinn C3/Lean Technology Services
Dennis Nef Lean University Academic Affairs
Debbie Astone Lean University Vice President for Administration & Finance
Diane Volpp Co-facilitates teams; not formally certified Faculty Affairs

Creativity and Innovation for Effectiveness (CAIFE)

CAIFE was launched in 2014 and includes three distinct phases: the Bold Ideas Challenge, CAIFE project work, the President's Showcase of Excellence. It was designed to cultivate a lasting culture of innovation and creativity. The program blends individual development with focused efforts to enhance organizational effectiveness. Learn more about the CAIFE program by clicking here.


Change Management

Fresno State has 20 Certified Change Management Practitioners. These colleagues have completed the Prosci 3-day certification program and are resources to help ensure successful change initiatives.

  • Brad Barker, Technology Services
  • Bryan Berrett, Center for Faculty Excellence
  • JoLynne Blake, Center for Faculty Excellence
  • Meredith Booey Sandrik, Facilities Management
  • Andy Corea, Facilities Management
  • Robert Guinn, Technology Services
  • Cynthia Hanks, Accounting Services
  • Christine Paredes, Human Resources
  • Jeff Prickett, Facilities Management
  • Rudy J. Sanchez, Academic and Institutional Effectiveness
  • Pawn Sayphengsy, Technology Services
  • Sue Shaw, Administration and Finance
  • Harry Zahlis, Technology Services

Additional change management resources: