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Employee Assistance Program


provided by Empathia

The campus has engaged the services of an external Employee Assistance Program, Empathia. Empathia is Knox-Keene licensed by the California Department of Managed Health Care as a specialty health care provider.

Empathia Representatives are available 24 hours a day, 7 days a week. You may  visit Empathia online at


On-Campus Services
To schedule an appointment call 559.278.1655 or email

Empathia 24/7 
24 hours/ day
7 days/ week

On-Campus Services:

Ron Steele provides onsite LifeMatters EAP services for Fresno State. Ron is a Licensed Clinical Social Worker with over 20 years of experience providing psychosocial therapy services.

On-Campus Services* Info
When Mondays, Wednesdays, and Fridays

Mondays: 9:00am-1:00pm

Wednesdays: 10:00am-12:00pm

Fridays: 2:00pm-5:00pm

Location Lab School 185*
Schedule Appointment

Call 559-278-1655 or email

*In-person and telephone appointments are now available. 

Reasons for onsite or in-person counseling include:

  • Stress, depression, and personal problems
  • Balancing work and personal needs
  • Family and relationship concerns
  • Alcohol and drug dependency
  • Workplace conflicts
  • Any other issue or concern in your life.

Empathia at a Quick Glance Info
Availability 24 hours/ day; 7 days a week
Calls and Referrals Held in strictest confidence
Additional Offers
  • Spanish-speaking representatives
  • TDD for hearing-impaired
  • Language Line Services (100 languages)

Website Resources

  • Financial
  • Legal
  • Identity Theft
  • WebMD & MedLIne Online
  • Interactive e-Learning Sessions

Articles & Resources

On October 1, 2021, Governor Gavin Newsom signed California Assembly Bill 457 (Santiago, Ch. 439, Stats. 2021) (“AB 457”).  Under AB 457, Empathia Pacific, Inc. is required to amend certain contracts to include provisions relating to telehealth services. Therefore, the Specialized Health Care Service Plan Contract Amendatory Rider for AB 457 and the Combined Evidence of Coverage and Disclosure Form Amendatory Rider for AB 457 have been added to the LifeMatters website,  

Covered employees may download this rider by logging into the member website and clicking on the "Combined Evidence of Coverage and Disclosure Rider" at the footer of the site to ensure they are provided with timely notice of their rights. Members can also request a hard copy by writing to “Member Services: Empathia Pacific 5234 Chesebro Road, Suite 201, Agoura Hills, CA 91301.”