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Employee Assistance Program

provided by Empathia

The campus has engaged the services of an external Employee Assistance Program, Empathia. Empathia is Knox-Keene licensed by the California Department of Managed Health Care as a specialty health care provider.

Empathia Representatives are available 24 hours a day, 7 days a week by calling 1-800-367-7474. All calls and referrals are strictly confidential. These representatives are authorized to discuss your needs and direct you to an appropriate provider within the communities of Fresno and Clovis as well as the Central Valley. You may also visit Empathia online at using the password “FresnoState”.

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Online Services
Password "FresnoState"

On-Campus Services
To schedule an appointment

call 559.278.1655 or email at

Empathia 24/7
24 hours/ day
7 days/ week

On-Campus Services:

Margie Arreguin-Zarate provides onsite LifeMatters EAP services for Fresno State. Margie is a Licensed Clinical Social Worker with many years of EAP experience.

On-Campus Services*  
When Tuesdays and Fridays**
Time 9 a.m. to 1 p.m.**
Location Lab School 185*
Schedule Appointment

Call 559-278-1655 or email

*In-person and telephone appointments are now available. Office will be closed on Friday, July 30, 2021.

**Summer hours beginning May 17, 2021: Tuesdays and Fridays from 9:00 a.m. to 1:00 p.m.

Reasons for onsite or in-person counseling include:

  • Stress, depression, and personal problems
  • Balancing work and personal needs
  • Family and relationship concerns
  • Alcohol and drug dependency
  • Workplace conflicts
  • Any other issue or concern in your life.

Empathia at a Quick Glance  
Phone Access 1-800-367-7474
Availability 24 hours/ day; 7 days a week
Calls and Referrals Held in strictest confidence
Additional Offers
  • Spanish-speaking representatives
  • TDD for hearing-impaired
  • Language Line Services (100 languages)

Website Resources

  • Financial
  • Legal
  • Identity Theft
  • WebMD & MedLIne Online
  • Interactive e-Learning Sessions

Articles & Resources