Concur New User Interface: Changes, Known Issues, and Temporary Workarounds

Airline

Southwest Seat Assignments

  • Southwest seat assignments are currently not available in New Concur.
  • Concur will still automatically assign the traveler a seat once the flight is purchased, based on the preferences in the traveler’s profile. If no preferences are listed, Concur will still assign a seat.
  • Travelers may visit Southwest.com or use the Southwest mobile app to change their seats.
  • The CI Azumano itinerary will show the seat that was assigned.

Southwest Airlines itinerary showing the assigned seat, 30C (Non smoking, Aisle).

Some Airports Not Appearing When Entered in Search Field

  • Some airports do not appear when the traveler or arranger enters the airport code, name or city in the search field.
  • Use the airport code over the airport name or city in the search field.
  • Allow New Concur to load the airport into the field (this could take several minutes).

Round-Trip Flights Are Not Appearing in the Search Results

  • Some round-trip flights do not appear in the search results but will appear when searched as one-way flights.
  • Book two (2) one-way flights or contact a travel agent to make the reservation.
  • Use the “All Filters” to select the origin airport and destination airport, along with the matrix to select the preferred carrier.

One-Way Flights Are Not Appearing in the Search Results

  • Some one-way flights do not appear in the search results.
  • The New Concur experience recommends options based on past booking habits which may not align with a user’s current, specific search needs.
  • Use the “All Filters” to select the origin airport and destination airport, along with the matrix to select the preferred carrier.

Car Rental

Missing Enterprise Off-Airport Locations

  • Some Enterprise off-airport locations are not appearing in the New Concur environment.
  • Travelers should call an agent or email calltravel@ciazumano.com with their travel details (specific location, pick-up/drop-off times, car class, and any other relevant information).

Daily Base Car Rental Rates

  • Rental car daily base rates are now displayed differently in New Concur.
  • The larger cost shown is the total estimated cost for the entire rental (see A in the image below).
  • The smaller cost shown is the estimated daily rate which is the base rate plus estimated taxes and fees (see B in the image below).

Rental car search result with A marking the total estimated rental cost and B marking the estimated daily rate.

Electric Vehicles Now Available

  • New Concur allows for the ability to reserve electric vehicles, if available.
  • Use the “All Filters” option to see if an electric vehicle is available.

New Concur car rental search page showing the All Filters menu with Electric selected and electric vehicle results.

  • The electric vehicle will appear in the search results.

Rental search result for an intermediate Nissan LEAF or similar electric vehicle.

HOTEL

Destination Field

  • This field can be utilized to search by airport, landmark, address, company location, and postal code.

MISCELLANEOUS

Pre-Trip Approval Process

  • For “All Trips Require Approval,” all segments (air, car, and hotel) are now considered when calculating approval deadlines, causing some same-day and future bookings to auto-cancel before they can be approved. Reservations may automatically be cancelled if the ticketing deadline passes before approval, even if the trip is booked minutes before the deadline.
    • Managers should approve all trips as quickly as possible to prevent cancellations.
    • Travelers are encouraged to book all trips as early in the day as possible to avoid the auto-cancellation.
    • For reservations within 24 hours, travelers should contact a travel agent directly at 877-454-8785, option 0 (used for travel within 48 hours).
  • There are now two (2) steps for managers to approve/reject a trip.
    • Step #1 – Manager receives an email and must click ‘Approve’ or ‘Reject’ within the email.

Trip approval email with Approve and Reject buttons and a trip overview.

  • Step #2 - A secondary email will pop up, and the manager will need to send the email to finalize the approval process. If the email does not populate automatically, check your pop-up blockers.

Email compose window for sending the secondary approval email to finalize the trip approval process.

Multiple Search Options

  • Plan a Trip – Allows for air, car, hotel, multiple car and hotel, and train.
  • Traditional Search Engine – Initial search is for air and/or hotel only. Car can be added on the ‘Finalize’ page.

Hold Trip Feature

  • The ‘Hold Trip’ option is no longer available in New Concur.

Clone Trip Feature

  • The ‘Clone Trip’ option is no longer available in New Concur.

Print Itinerary Feature

  • The ‘Print Itinerary’ option is no longer available in New Concur.
  • Travelers and travel coordinators can use the Print My Invoice feature to view and download copies of invoices.

Statewide Travel Program logo.

Download the PDF

This PDF is provided as a print-only reference document and may not be fully accessible to users of assistive technology. For more information, please visit Title II Rule on Digital Accessibility page.